Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.

What you get to do: The Assistant Guest Services Manager is responsible for providing quality guest service within the guidelines specified by hotel management. Oversees all Front Office operations, (Front Desk, IRD, Bell, Door, and Night Audit). Sets and maintain high level of guest service. Providing support for the line staff. Scheduling for all areas of Front Office operations. Training of all front office employees, coaching, counseling and disciplining all the shift employees.

Your day-to-day:

Oversee and supervise all duties performed by all Front Office employees.
Create and post all employee schedules on Thursday by 12 noon.
Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques.
Ensure that all Front Office employees complete their essential duties before their departure.
Ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
Assist with any scheduled shift problems on the Night audit shifts.
Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.
Monitor and maintain proper Front Office operational supplies.
Accountable for meeting or coming in under payroll and expense budgets.
Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
Accountable for the "guest ledger" and its proper daily maintenance.
Accountable for meeting and maintaining the "guest comment card" return ratios required by the hotel and management.

Specific experience we're seeking:

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

About Kimpton EPIC Hotel

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